Writing to Influence
Improve corporate correspondence - internal and external - by training your employees to write to express rather than to impress. Our business writing course works with their memos, proposals, e-mail, and letters to sharpen grammar and language skills.
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Negotiation Skills
Give your managers another tool useful in a team-based work environment; your sales force a critical marketing skill and your customer contact representatives a strategic communication tool. Based on the principled negotiation model developed by the Harvard Program on Negotiation, the focus is on reaching good agreements and strengthening relationships. New offerings include a customer service course, strategic communication skills, and coaching sessions.
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Negotiating with Customers

Have your customers become harder to handle? Are their problems more complex? This program combines the theory of principled negotiation with advanced communication skills to give customer contact personnel an edge in managing difficult conversations. It is a proven addition to core customer service training that will reduce the length of calls and improve customer relationships.

Core topics include:

  • Managing difficult people and difficult situations
  • Skills Inventory
  • Multiple role-plays based on a company's product or service.

If you would like additional information regarding this course, please contact us.

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